Friendly, patient tech help for older adults
Your trusted tech ally — patient, helpful, friendly, and understanding.
Whether it’s email troubles, Wi‑Fi issues, confusing updates, or a device that won’t cooperate — we help you get back on track at a comfortable pace. We support anyone, with a focus on older adults navigating rapid changes in technology and those “I’m stuck” moments.
What we can help with
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Networking and Internet
Home Wi‑Fi setup, router configuration, faster and more reliable connections across devices.
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Computers and Devices
Setup and support for Apple, Windows, Android, and Linux — laptops, desktops, tablets, and phones.
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TV and Audio/Video
Smart TVs, streaming devices, speakers, and remotes working smoothly and simply.
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Email and Communication
Email setup, troubleshooting, spam filtering, video calls, and safer messaging habits.
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Backup and Organization
Backups you can trust, photo and file organization, finding what you need quickly.
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Purchase Recommendations
Clear guidance on what to buy — matched to your needs and budget, without jargon.
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Online Safety
Safer passwords, fraud and scam awareness, privacy basics, and staying secure online.
Why IT Elder Care
I’ve been helping older adults with their tech for years. It started with my parents, then their friends, and then colleagues. I’ve worked in IT for decades and keep up with the times as part of my professional and personal life. You’ll get clear explanations, no jargon, and a pace that feels comfortable.
- Patience first: We go step by step, with time to practice.
- Plain language: No jargon. We translate tech into everyday terms.
- Flexible help: Remote support or on‑site in the Philadelphia, PA area.
Frequently asked questions
Do you work with both Windows and Apple devices?
Yes — Windows, macOS, iOS/iPadOS, Android, and even Linux where helpful.
Can you help in my home, or is this remote only?
Both. We offer remote support and on‑site visits in the Philadelphia, PA area.
What if I’m worried about scams or fake emails?
We can review your inbox together, set up safer defaults, and teach you what to watch for.
Can a family member join the session?
Absolutely. We can include family or caregivers — in person or via a call — for continuity.
How patient are you with beginners?
Very. We move at your pace, repeat steps as needed, and write down simple instructions.
What should I prepare ahead of time?
Have your devices charged, passwords handy if possible, and a short list of what you want to accomplish.
Do you sell products?
No. We provide unbiased recommendations to fit your needs and budget.
Get in touch
Prefer email? Write to support@iteldercare.com. For a quick start, use the form below and we’ll reply as soon as possible.